How to Transfer a Telephone Call
As Michael Gerber points out in his E-myth books, there should be a system for every part of your operation – even for how the phone is answered and calls are transferred. This may seem too simple,...
View ArticleAvoid Micro-Management
Do you ‘manage people’ or mentor and support competencies and activities? Here are six ‘red flags’ which suggest you might be in danger of micro-managing your sales team. 1. You monitor and manage...
View Article5 Steps to Smooth Operations
It happens to many of us at some point or another – you get an emergency call or there’s a sudden onset of a health problem, and at a moment’s notice you have to take time away from your store. Are you...
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